Help with your setup
Ask questions about access, billing, and the operating arrangements agreed for your account.
Support
A person to turn to.
A path to keep moving.
Standard support is included in our platform service. When you need configuration, implementation, or other additional work, we scope and price it separately.
Talk about support
Built for the work ahead.
Human expertise, clearly scoped.
Human supportPlatform access
The right next step
If a request needs technical work or campaign changes, we clarify the task and who will handle it.
No blurred service boundaries
Support and additional delivery are different. You’ll know what is included and what needs a separate scope.
Agree it before we start
No blurred lines.
A useful partnership starts with clear expectations.
Your objective
The outcome, platform, market, and business context behind the request.
Our scope
The access or delivery work included, with separate pricing for additional tasks.
Your team’s role
The approvals, access, assets, and technical inputs needed from you.
The next step
An agreed proposal and onboarding plan before work begins.
Connect the pieces
Other ways we can help.
Platform access
Get the commercial and operational setup your advertising team needs. Start with the platforms, markets, and monthly spend you have in mind.
Setup & measurement
Commission the technical work your team needs, from analytics and tagging to a defined campaign setup. Every engagement has an agreed scope.
Managed campaigns
Discuss campaign management where your team needs extra capacity. Telegram Ads is always managed by our team; services for other platforms are scoped individually.
Practical answers
Before your next move.
What support is included?
Standard support covers questions about access, billing, and agreed account arrangements. Implementation and additional campaign work are scoped and priced separately.
Does support include rebuilding our tracking?
No. A tagging rebuild, analytics implementation, or other technical project requires a separate scope and price.
Can support make campaign changes for us?
If the request involves campaign delivery work, we clarify the task and the applicable service arrangement before proceeding.
How should we describe an account problem?
Identify the platform, account context, affected action, and error message. Do not include passwords or sensitive personal data.
Are response times published as a universal SLA?
No universal response-time commitment is stated here. Confirm support arrangements and any agreed service levels in your engagement.
Can our internal specialists contact support?
Agree on authorized contacts and account responsibilities during onboarding so requests can be handled in the right context.
What if a request is outside the included support?
We clarify the required work and agree a separate scope and price before it is undertaken.
What happens after we discuss the brief?
We clarify platform fit, responsibilities, commercial terms, and onboarding requirements. Work starts against an agreed scope and agreement.
Explore your media mix
Advertising, connected.
A new direction starts here.Your next move
Let’s move your
advertising forward.
Tell us where you want to go. We’ll help you work through the platforms, setup, and terms to get started.
Talk to our team